Website Privacy Policy

This Website Privacy Policy explains how Therapoint Treatment Centers (“Therapoint,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information through therapointusa.com, our online forms, our social media lead forms and event registrations, and related digital communications that link to this policy (collectively, the “Online Services”).

This policy applies to general website and marketing information. It does not replace any Notice of Privacy Practices that may apply when Therapoint provides health care as a HIPAA regulated covered entity. If a Notice of Privacy Practices applies to protected health information, that notice governs the use and disclosure of that information.

Information you provide

• Identifiers and contact details, such as your name, email address, telephone number, mailing address, and social media profile information.
• Event and appointment information, such as the event session you plan to attend, appointment requests, consultation interests, and communications preferences.
• Communications you send us, including questions, feedback, messages, form responses, and requests for information.
• Transaction information if you purchase a service or product, such as payment status and purchase details. Payment card information may be processed directly by our payment service providers rather than stored by us.
• Professional or referral information if you contact us as a health care professional, community partner, vendor, job applicant, or media representative.

Information collected automatically

• Device and network information, such as IP address, browser type, operating system, device identifiers, and approximate location derived from IP address.
• Usage information, such as pages viewed, links clicked, referring pages, dates and times of visits, and interactions with our Online Services.
• Cookie and similar technology information used for site operation, security, analytics, advertising measurement, and remembering preferences.

Information from other sources

We may receive information from social media and advertising platforms, scheduling providers, analytics providers, referral partners, service providers, and publicly available sources. For example, when you submit a Meta lead form, Meta may provide the contact and event registration information you authorized it to share with us.

• Provide, operate, maintain, and improve the Online Services.
• Confirm event registrations, send event logistics and reminders, and respond to questions.
• Process appointment or consultation requests and provide information about requested services.
• Communicate with you about Therapoint programs, events, services, and educational content, consistent with your choices and applicable law.
• Measure campaign and website performance, understand engagement, and improve our outreach.
• Protect the security and integrity of our systems, prevent fraud or misuse, and troubleshoot technical problems.
• Comply with law, professional obligations, legal process, and enforceable governmental requests; establish or defend legal claims; and protect rights, safety, and property.

Please do not use general website, social media, or event registration forms to send medical records, detailed symptoms, diagnoses, insurance information, payment card numbers, Social Security numbers, or other highly sensitive information. These channels are not intended for medical emergencies or confidential clinical communications.

If you become a patient, Therapoint may collect health information through appropriate clinical systems and workflows. Where HIPAA or another health privacy law applies, we handle that information under the applicable Notice of Privacy Practices and legal requirements.

We may disclose personal information to the following categories of recipients for the purposes described in this policy:

• Service providers and contractors that support website hosting, information technology, security, analytics, customer relationship management, scheduling, email or text delivery, payment processing, event administration, and professional services.
• Advertising and social media platforms, including when they host a lead form, deliver an advertisement, measure campaign performance, or help us reach audiences. Their own privacy policies also apply to information they collect directly.
• Professional advisers, auditors, insurers, and legal counsel when reasonably necessary.
• Government authorities, regulators, courts, law enforcement, or other parties when required or permitted by law or necessary to protect rights, safety, and property.
• A successor or transaction participant in connection with a merger, financing, reorganization, sale of assets, acquisition, or similar business transaction, subject to appropriate confidentiality protections.
• Other parties at your direction or with your consent.

We do not sell personal information for money. Some uses of advertising or analytics technologies may be treated as “sharing” for cross context behavioral advertising under California law. Where applicable, we will provide and honor legally required choices, including recognized opt out preference signals.

We and our service providers may use cookies, pixels, tags, software development kits, local storage, and similar technologies. Some are necessary for site operation and security; others help us understand use, measure advertising, or personalize outreach.

You can adjust browser settings to limit cookies. Blocking some technologies may affect site functionality. Where required, we will provide additional cookie choices. If we are legally required to honor a browser based opt out preference signal, such as Global Privacy Control, we will do so.

We may send service related messages, such as RSVP confirmations, event details, appointment communications, or responses to your requests. We may send promotional emails or text messages only as permitted by law and consistent with the choices or consent you provide. Consent to promotional text messages is not a condition of receiving health care or making a purchase. You may unsubscribe from marketing emails using the link in the message and may reply STOP to supported marketing text messages. Message and data rates may apply.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing requested services, managing registrations and relationships, maintaining appropriate business and legal records, resolving disputes, enforcing agreements, and meeting legal, regulatory, accounting, or reporting obligations. Retention periods vary according to the type of information, the context in which it was collected, and applicable requirements.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No Internet transmission or storage system is completely secure, and we cannot guarantee absolute security. Please use appropriate channels for sensitive or clinical information.

You may ask to access, correct, or delete personal information you provided through our general Online Services, or to change communication preferences, by contacting us as described below. We may need to verify your identity and may retain information when required or permitted by law.

California residents may have additional rights where the California Consumer Privacy Act applies, including rights to know, access, correct, or delete certain personal information; to opt out of sale or sharing; to limit certain uses of sensitive personal information; and to receive equal service and pricing when exercising privacy rights. These rights are subject to legal exceptions and applicability requirements. An authorized agent may submit a request where permitted by law, subject to verification.

The Online Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information through the Online Services, please contact us so we can review and address the matter.

The Online Services may link to or integrate with services operated by third parties, including social media, scheduling, payment, mapping, member login, and video platforms. Their privacy practices are governed by their own notices, and this policy does not control their independent collection or use of information.

We may update this policy from time to time. We will post the updated version on this page and revise the effective date. If required by law, we will provide additional notice of material changes.

For questions or requests concerning this policy or our general online privacy practices, contact: